WordCamp Chicago – Surviving Support
Oh hey, look! I did a talk! This was the 2nd time (of 3) I’d given this talk, and having not yet seen the video of the 3rd, I have a feeling this was probably the best of them – aside from looking ridiculously tired, thanks Chicago!
If you want a better look at the slides, you can find them here.
Surviving Support: 10 Tips for Saving Your Users and Yourself